Refund policy
REFUND POLICY
Last updated: September 7, 2026
At Moniralta, operated by MONIRALTA LLC, we want customers to be satisfied with their purchases.
RETURN REQUESTS
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must normally:
• Be in the same condition in which it was received
• Be unused
• Include its original packaging where applicable
• Include all accessories, components and documentation supplied with the product
Proof of purchase may be required.
Before returning an item, please contact:
contact@moniraltagroup.com
Do not send a return without first contacting our customer support team.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete or different from the product ordered, contact us as soon as possible and provide:
• Your name
• Order number
• Description of the issue
• Photographs or video when applicable
We will review the situation and provide an appropriate solution where applicable.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return when they:
• Have been used or damaged after delivery
• Are missing components or accessories
• Are returned without their original packaging where reasonably required
• Cannot be returned for hygiene or safety reasons after being opened
Your statutory consumer rights, where applicable, are not affected.
REFUNDS
Once a returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will normally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has already been shipped.
CONTACT
MONIRALTA LLC
117 South Lexington Street Ste 100
Harrisonville, MO 64701
United States
Email: contact@moniraltagroup.com
Phone: +1 251 426 6887